Refund policy
Blake’s Makes – Return & Refund Policy
At Blake’s Makes, every product is lovingly handmade in Wales, and we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to help.
Cancellations & Returns
For eligible products purchased online, you have the right to cancel your order within 14 days of receiving it without giving a reason.
Please contact Blake’s Makes within 14 days of receiving your order to tell us that you wish to cancel. Once you have notified us, you then have 14 days to return the goods.
Returned items must be unused and, where applicable, unopened and in their original condition and packaging.
Bath, Body, Skincare & Hygiene Products
For health protection and hygiene reasons, certain sealed bath, body, skincare, cosmetic and personal-care products cannot be returned once their seal or protective packaging has been opened, where the product is no longer suitable for return for hygiene reasons.
This does not affect your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described.
Handmade Products
Our products are handmade in small batches. Because of their handmade nature and the use of natural ingredients, there may be slight variations in colour, pattern, appearance, size or finish between batches.
These natural variations are part of the character of a handmade product and do not affect the high standard or quality of the product.
This does not affect your statutory rights where goods are faulty or not as described.
Damaged, Faulty or Incorrect Items
Please check your order when it arrives and contact us as soon as possible if an item is damaged, faulty or you have received the wrong product.
Please provide your order details and, where appropriate, photographs of the item and packaging so that we can investigate and resolve the problem.
Your statutory rights under UK consumer law are not affected by this policy.
Personalised or Custom-Made Products
Products made specifically to your requirements or clearly personalised cannot normally be returned simply because you have changed your mind.
This does not affect your rights if the goods are faulty, damaged or not as described.
Return Postage
Unless the product is faulty, damaged, incorrect or otherwise covered by your statutory rights, you are responsible for the cost of returning the item.
We recommend obtaining proof of postage when returning an order.
Please contact us before sending a return so that we can provide the appropriate return instructions.
Refunds
Once your return has been received and checked, we will let you know that it has arrived and process any refund that is due.
Eligible refunds will be made to the original payment method.
Where you exercise your statutory right to cancel an eligible online order, the original standard delivery charge will also be refunded where required by law. If you chose a more expensive delivery service, any additional delivery cost above the standard delivery option will not normally be refunded.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Exchanges
If you would like a different product, please contact us. Where appropriate, the easiest option may be to return the eligible item and place a new order for the product you would prefer.
Contact Us
If you have any questions about a return, refund or problem with your order, please contact:
Blake’s Makes
Bath • Body • Skincare
Lovingly Handmade in Wales
Email: blake13082019@gmail.com